iVision Touch app for iPhone and iPad

iVision Touch from NovelVox is a flexible and extensible mobile application designed to retrieve real-time contact centre KPIs and metrics whilst being off site.

iVision Touch is mobile contact center dashboard. It is supported for Cisco (UCCE, UCCX, PCCE) and Avaya CMS.

Never miss important KPIs again. You can view the contact center metrics from anywhere in the world with easy to use and understandable graphical dashboards, customised to your exacting requirements. You always remain in touch with your contact center so that it is operating to its full effect. Thresholds are immediately alerted via notifications.

Additionally, iVision Touch integrates with northbound applications such as CRM, Ticketing systems, WFM, ERP, Middleware, bespoke systems and legacy applications.